Example: Work From Home Route
A customer calls the facility line and immediately before routing to the location CallPotential determines if this is a past due tenant or a current tenant. If it's a past due tenant the system automatically forwards the call to a pay by phone IVR. (If the past due tenant still needs to speak to a manger they can use a prompt to be forwarded to someone.) Otherwise the call completely bypasses the location. If it's a prospect or a current tenant the call can then be forwarded to the location. If the physical location doesn't answer the phone it rolls over to an available manager's cell phone. If that manager isn't available after two rings unanswered the call forwards to the next available manager’s cell phone. If none are available and if the call is missed the call can roll over to a voicemail or third party call center. Roll-overs can be instantaneous or after a few rings.