Tools to take your Self Storage Operations Remote:

Work From Anywhere Virtual Contact Center Software

Flexible and Custom Call Routing Tools
Connect via Phone or Computer with 100% Cloud-Based Software
Call Forwarding and Roll-Over Tools with Seamless Property Management Software Integration
Fully Customizable Queue to Divide Agents between skills, availability, or customer need

Agent Dashboard

Monitor Productivity and See Exactly who is Logged in and when Updated in Real Time
Measure Volume to view which Locations are Getting Calls vs. Which Are Not
Listen to Call Recordings

Contact Free Payment Solutions for When Social Distancing Closes the Office

Audits your Property Management Software for Payment Due Dates
Sends a Reminder with an Individually Generated Secure Payment Link
Past Due Tenants Automatically Routed Directly to a Pay-by-Phone IVR Bypassing Store Teams
Channels Available: Pay-by-Text, Pay-by-Phone IVR, Pay-by-Email, Manager Payment Portal

Operational Controls - Exclusions and Historical Records

Promise-to-Pay Exclusions can Override Payment Reminders to Cease or Resume based on Status of Paid by Date Agreement
Recorded Audit Trails for Each Contract, with Complete Transparency on Message Delivery, opt-outs, and more
Default Autopay Sign-Up Options

Example: Work From Home Route

A customer calls the facility line and immediately before routing to the location CallPotential determines if this is a past due tenant or a current tenant. If it's a past due tenant the system automatically forwards the call to a pay by phone IVR. (If the past due tenant still needs to speak to a manger they can use a prompt to be forwarded to someone.) Otherwise the call completely bypasses the location. If it's a prospect or a current tenant the call can then be forwarded to the location. If the physical location doesn't answer the phone it rolls over to an available manager's cell phone. If that manager isn't available after two rings unanswered the call forwards to the next available manager’s cell phone. If none are available and if the call is missed the call can roll over to a voicemail or third party call center. Roll-overs can be instantaneous or after a few rings.